Cloud Provider Hub Overview
Customers are increasingly turning to public cloud and cloud services to solve their IT challenges. As we shift to a multi-cloud world, cloud providers need to evolve their business; however, they face challenges with multi-cloud complexities such as siloed operations, custom tooling, high operations costs and increased investment in service management solutions.
With the launch of VMware’s new Cloud Provider Hub, partners can now manage end-to-end customer lifecycle management including onboarding customers, provisioning and managing services for them, having a consolidated view of their usage, and managing support.
Cloud Provider Hub helps with:
Rapid Service Introduction:
Partners looking to expand their business and address a larger set of customer demands can leverage the centralized, extensible portal to quickly transact, deploy and manage VMware XaaS offerings.
Increased Customer Experience:
Self-service capabilities for both the tenant and cloud provider allow customers to easily monitor and control their services while partners benefit from granular controls and rapid adoption of new services over time.
Greater Operational Efficiency:
Unified management helps partners expand their managed services portfolio to asset-light VMware cloud deployments.
Key Benefits of Cloud Provider Hub
Centralized Portal Access:
Publish, subscribe, control service life cycle.
End to End Tenant Lifecycle
One stop shop to onboard, provision and manage services for tenants.
Simplified Tenant Onboarding:
Manage tenants with a single dashboard view to add and edit tenants.
Automated Service Activation:
Email based activation replaced by seamless, automated service provisioning.
Optimized Support Ticketing
Consolidated views of support tickets across all tenants.
Granular and Aggregated Usage:
Seamless usage information, broken down by per-tenant, per-service for any given period.
Provider to Tenant Role &
Granular role based access permissions inherited from provider to tenants.
Extensible Platform to Support Multiple Services:
Centralized, extensible portal to deploy multiple XaaS offerings.